FREE UK MAINLAND DELIVERY ON ORDERS OVER £50

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Frequently Asked Questions

Your Questions Answered for Smooth Operations.

General

Do I need to register an account to be able to place an order?

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If you have forgotten your password, then you can request a password reset using the Forgot Password link on the Login Page. You will need the email address associated with your account. If you have forgotten the email address or both, then please contact us using the Contact Us page or give us a call and we will help you recover your account.
All your information is stored securely and is treated as private and confidential. We will never pass on or sell your information to any third-party for marketing purposes.
 

Orders

Can I place an order over the telephone?
Whilst we have put a lot of effort into making placing an order online easy and secure, we appreciate that some still prefer to talk to an individual, if this is you then please call us on 01709 371 441 and an adviser will assist you.
We accept payment via PayPal or using any Credit / Debit Card. If you don’t have any of these, then please call us on 01709 371 441 to discuss other options. Please note that goods are only released on cleared funds.
No. To keep our overheads low so we are able to offer the best possible prices, we do not offer credit facilities.
 
Yes. As long as your order hasn’t already been marked as dispatched or completed then you can add an item to the order. Please call us on 01709 371 441 with the item details and required quantities and an adviser will assist you.
 
Yes. As long as your order hasn’t been marked as dispatched or completed then you should be able to cancel the order. Please inform us immediately on 01709 371 441 to stop your order from completing. If your order has already been dispatched, then please follow the steps under our returns procedure.
 
As long as your order hasn’t been dispatched, you can change the shipping address, please contact us immediately on 01709 371 441 and an adviser will be happy to help.
 
 
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